Shipping policy
This page explains where we ship, how long delivery takes, what it costs and what to do if something goes wrong. Last updated November 6, 2026.
Where we ship
We ship to the United States and over 190 countries worldwide. Prices at checkout are shown in your local currency.
Shipping rates
United States
| Shipping option | Order total | Cost |
|---|---|---|
| Free Standard Shipping | $75.00 and up | Free |
| Standard Shipping | $0.00 to $74.99 | $7.83 |
| Priority Shipping | Any order | $14.99 |
International
| Shipping option | Order total | Cost |
|---|---|---|
| Free Standard Shipping | $75.00 and up | Free |
| Standard Shipping | $0.00 to $74.99 | $6.99 |
| Priority Shipping | Any order | $14.99 |
The free-shipping threshold is based on your order subtotal after discounts and before tax. Every shipment includes tracking and package insurance at no extra cost.
Processing time and order cutoff
Orders are processed and dispatched within 1 to 3 business days (Monday to Friday, excluding U.S. public holidays). Orders placed after 4:00 PM Pacific Time, or on a weekend or holiday, begin processing on the next business day.
Delivery time
Once dispatched, Standard Shipping orders are in transit for 6 to 12 business days. Including processing, most orders arrive within 7 to 15 business days of the order date. Priority Shipping orders are in transit for 4 to 7 business days, so most arrive within 5 to 10 business days of the order date.
International orders: Standard Shipping is usually in transit for 10 to 20 business days and Priority Shipping for 6 to 12 business days. Customs processing in your country can add time.
Orders ship from our overseas fulfillment partners and are delivered by DHL, FedEx or UPS. Delivery times are estimates; weather and carrier delays can occasionally add time.
Tracking your order
As soon as your order is dispatched, we email you a tracking number. You can also follow your order at any time on our Track Order page.
Taxes and duties
For U.S. orders, applicable sales tax is calculated and shown at checkout. International orders may be subject to import duties, taxes or customs fees charged by your country; these are not included in our prices and are the responsibility of the recipient.
Changing your address or cancelling
Need to change your shipping address? Email us within 24 hours of placing your order. Once an order is in transit we can't change its address.
You can cancel at no cost any time before your order is dispatched. After dispatch, please follow our Return & Refund Policy.
Damaged, defective, wrong or missing items
Home decor can be fragile, so we pack every order carefully. If anything arrives damaged, defective, incorrect or missing, email us within 7 days of delivery with your order number and photos of the item and packaging. We will send a free replacement or a full refund, including any shipping you paid. You will never pay to return an item that arrived damaged or that we sent in error.
If the box is visibly damaged when the courier delivers it, you can refuse the delivery and contact us.
Lost or delayed parcels
If your tracking hasn't updated for 7 business days, or your order hasn't arrived within 7 to 15 business days, contact us. We'll open a trace with the carrier and, if the parcel is confirmed lost, send a replacement or a full refund.
Questions?
Email support@pembertonandpine.com or call 1-800-621-4904. We're available Monday to Friday, 7:00 AM to 5:00 PM Pacific Time and Saturday and Sunday, 7:00 AM to 4:00 PM Pacific Time, and we reply within 12 business hours.