Refund policy

We want you to love how your home looks. If something isn't right, here's exactly how returns and refunds work. Last updated November 5, 2026.

Return window

You have 30 days from the date your order is delivered to request a return. This applies to every item, including items bought on sale or with a discount code.

What can be returned

Items must be unused, in their original condition, and returned with all original packaging, parts and inserts. Please repack fragile items carefully; items damaged on the way back to us because of poor packing can't be refunded.

How to start a return

Email support@pembertonandpine.com with your order number and the item(s) you want to return.
We'll approve your request and email you the return address and instructions.
Ship the item back using a trackable service and send us the tracking number.

Please don't send anything back before your return is approved. Items sent without approval, or to any other address, can't be accepted.

Return shipping costs

Change of mind: you pay the cost of shipping the item back to us. Original shipping charges are not refunded.
Our mistake: if an item arrived damaged, defective or incorrect, we cover everything: no return cost to you, and a full refund of the item and any shipping you paid. See "Damaged, defective, wrong or missing items" in our Shipping Policy.

Restocking fees

We never charge restocking fees.

Exchanges

Want a different item or finish instead? Mention it when you email us and we'll help arrange an exchange.

Cancellations

You can cancel for a full refund at any time before your order is dispatched. Once it has shipped, use the return process above.

Refunds

Once your return arrives and passes inspection, we refund you within 7 business days to your original payment method. We email you when the refund is issued. Your bank or card provider may take a few extra days to show it.